The second-hand marketplace Shoppers Voice Frustration Over Sizing Updates
Members of the platform have expressed outrage following a change that caused listings displaying inaccurate size information.
The popular resale platform has altered its sizing categories for female and kids' apparel without notifying all users about the change.
Online Platforms Response
Many shoppers and sellers are posting online claiming that product pages now present an altered size classification versus the original listing due to the recalibration.
The platform stated the revised method more closely matches other platforms.
They have suggested members to check their listings and manually change the size if necessary, which has left users frustrated.
Measurement Approach Updates
Previously, the sizing featured a single numeric size and a letter, such as S/8 or M/10.
The new system has a letter and a range such as S/UK 8-10.
For certain items, the measurements have been reclassified - such as a large size was previously a 12 but is now a UK 16-18.
Member Experiences
One content creator, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," as the platform currently indicates.
Another user, located in Scotland, said garments she listed featuring size 14 markings were displaying on the service as larger sizing 20-22.
"If buyers measuring 20-22 acquire them they will likely be quite upset," she said.
Required Changes
Another shopper, from Derby, explained she became annoyed due to the update requiring manual adjustment the sizes on "every single listing".
"For me this is particularly frustrating, since I have chronic health issues and platform income has been essential after experiencing income reduction," she said.
Marketplace Information
The app has more than 100 million members, including 18 million in the UK.
It has emerged as a preferred choice compared to resale services such as eBay and Depop.
This represents another occasion that an unexpected update to the app has proved unpopular: earlier, the service retracted a modification regarding delivery choices due to shopper criticism.
